1. General information
2. Services provided by Servantrip
Servantrip is a technology platform that offers users the ability to book services (hereinafter “Services“) that are performed by; Personal drivers (hereinafter “chauffeur“), guides, interpreters or lawyers; who as individuals or legal entities (hereinafter the “Providers“) have previously registered on the platform for travelers who wish to book in advance these services that are provided by the providers in the cities of their destination.
Servantrip only acts as an intermediary between the Services Providers and Travellers, providing users with an online booking tool. Under no circumstance does Servantrip acts as a carrier of transportation services, a company of guides or interpreters, or as a law firm. Also, Servantrip does not manage visas or immigration affairs for any country, and is not responsible for the entry or exit of travelers in the destination countries.
Only the providers will be responsible for the services they are providing, which have been booked through the Servantrip platform. Servantrip is not responsible for the service(s) being provided in the destination country. Servantrip only provides the user with a tool to book the services rendered by others. Upon booking though the platform, the User exonerates Servantrip of any liability over services provided by third party providers.
3. Conditions of use
The Platform and/or Web site, allows users to access different content, information and data provided by Servantrip in connection with the Services (hereinafter, the “Content“). Servantrip reserves the right to modify at any time the presentation, configuration and location of the platform and/or the Web Site along with associated conditions for access and use. Servantrip does not guarantee that the content provided through the Platform and/or Web Site will be in all cases accurate, complete or current.
Users may only access the platform through authorized means. It is your responsibility of the User to ensure that they have downloaded the correct platform on their device. Servantrip will not be liable if the User does not have a compatible device, or downloaded a version of the Platform incompatible with their device.
4. Access and registration in the Platform
In order to book services or register on the Platform, the user will be required to fill out the appropriate “Registration Form” which will be provided. Servantrip reserves the right to freely accept or reject the application for registration by the User. The data entered by the user in the Registration Form must be accurate, current and truthful at all times.
Servantrip will provide registered users with a temporary password that will be required in order to access user profiles, book services, check invoices, and service information. The User will be responsible at all times for the security of their password, assuming full responsibility for any damage that may arise from its misuse, as well as the transfer, disclosure or loss of it. If the User forgets the password or encounter any other circumstance which may endanger, or grant access and/or use by unauthorized third parties, the User should immediately notify Servantrip so they can take the necessary procedures to block and replace it. In any case, any transactions made before the registration communication with the User, will be the responsibility of the User. The User will be responsible for paying the expenses and/or damages arising from any unauthorized access or use that is made prior to such communication.
5. Payment and return policies
Servantrip will charge a percentage of the price charged for services as a management and reservation fee. This amount for the reservation is charged automatically through the information of the credit card or any other payment method, which is provided by the user in the Registration Form once the booking is processed.
The fees charged are non-refundable. Rates and cancellation fees and compensation, and any updates are available at all times in the Platform and / or Web site and are subject to change. It is recommended that the User periodically accesses the Platform and/or the Website for applicable rates that may change.
6. Derivate brokerage service obligations
Servantrip offers the provider a tool that has been developed on and is property of the www.servantrip.com website, allowing the provider to offer their services to the users of the platform and/or the Website.
Providers will need to comply with the following obligations:
- Respond to any kind of complaint from users that are a result of the service provided.
- Inform Servantrip of any changes that will cause the providing of the service to change.
- Having the required approvals/licenses/certifications to properly carry out the service.
- Charging the customer for the service only when it is complete. And only charging the amount that was agreed upon when the customer made the reservation. In turn, this is the same rate/price which was accepted by the provider at the time they agreed to do the service.
- Charge the customer in the currency which was agreed upon between Servantrip and the Provider at the time the service was accepted.
7. Intellectual property rights and industrial
You (The User) acknowledge and agree that all rights of Intellectual property on the contents and/or any other elements in the Platform and/or Website (including; without limitation, trademarks, logos, trade names, text, images, graphics , designs, sounds, databases, software, flow charts, presentation, audio and video) belong to Servantrip.
Servantrip authorizes the User to use, view, print, download and store Contents and/or elements in the Platform and/or Web Site solely for your personal, private and non-profit use, refraining from any act of decompiling, reverse engineering, modification, disclosure or supply.
Any other use or exploitation of any content and/or other elements on the platform and/or website other than those provided will require prior authorization by Servantrip.
8. Data protection
9. Exclusion of warranties and liability
Servantrip does not guarantee the availability and continued operation of the Platform and / or Website. Accordingly, Servantrip shall in no event be liable for any damages arising from; (i) lack of availability or accessibility to the Platform and/or Website; (ii) interruption in the functioning of the Platform and/or Web or computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads of telephone lines, data centers in the Internet system or other Site electronic systems produced in the course of its operation; and (iii) other damage that may be caused by third parties through unauthorized outside the control of Servantrip interference.
Servantrip not guarantee the absence of viruses or other elements in the Platform and/or Website introduced by a third party to Servantrip that may cause alterations in the physical or logical systems of the Users or in electronic documents and files stored on their systems. Consequently, Servantrip will in no way be responsible for damages of any kind that are caused by the presence of viruses or other elements that may cause alterations in the physical or logical systems, user files, or electronic documents.
Servantrip takes various security measures to protect the platform, Website, and its contents against cyber attacks by third parties. However, Servantrip does not guarantee that unauthorized third parties will abide by the conditions, characteristics and circumstances in which the users accesses the platform and/or Website. Accordingly, Servantrip will in no way be responsible for any damages that may result from such unauthorized access.
Servantrip provides the user with a transport, guide, interpreter or lawyer service that is provided external of the company. Servantrip will not be responsible for the suitability, legality or capacity of the service provider, therefore exonerating Servantrip of any obligations, claims or damages arising from factors related to the third party. Servantrip will maintain a neutral position and will not act on the behalf of any party in the case of any dispute between the Users and Providers. Any liability or obligation arising under the relationship between you and the third party providers, either via software or services, rests solely with the user, with all the implications that this entails. Servantrip does not assess the suitability, legality or capacity of the service being provided, and the user renounces and exonerates Servantrip of any obligations, claims or damages arising as a result of the relationship between the User and the third party in both categories of software use or services.
The quality of service provided by suppliers is the responsibility of the third carrier, which is ultimately offering a transport service to the user.
Servantrio will make appropriate notifications through a general notice on the Platform via the e-mail address provided on the User Registration Form, or by regular mail to the address provided in the User Registration Form under mail. The User may notify Servantrip by contact form.
12. Applicable law and jurisdiction