Conditions, privacy and cookies

General terms of use

1. General information

These Terms of Use govern the use of the Servantrip technology platform (hereinafter, the “Platform“) and the www.servantrip.com website (hereinafter “Website“), is owned by Servantrip Network SL CIF B87247359 and the registered office at Calle Jorge Juan, 125-1ºB – 28009, Madrid (hereinafter “Servantrip“). By accessing and using this Web Site and platform, you (hereinafter “User“) acknowledge that you have read and accepted these Terms of Use and agree to comply with all its terms and conditions. The User recognizes and accepts that access and use of this platform and / or Website will be subject to the General Terms of Use which are in force at the time they access it. Servantrip reserves the right to modify at any time these General Terms of Use, and any other general or specific terms of the Platform. Also Servantrip reserves the right to suspend, discontinue or cease operation of the Platform and / or the Website at any time.

2. Services provided by Servantrip

Servantrip is a technology platform that offers users the ability to book services (hereinafter “Services“) that are performed by; Personal drivers (hereinafter “chauffeur“), guides, interpreters or lawyers; who as individuals or legal entities (hereinafter the “Providers“) have previously registered on the platform for travelers who wish to book in advance these services that are provided by the providers in the cities of their destination.

Servantrip only acts as an intermediary between the Services Providers and Travellers, providing users with an online booking tool. Under no circumstance does Servantrip acts as a carrier of transportation services, a company of guides or interpreters, or as a law firm. Also, Servantrip does not manage visas or immigration affairs for any country, and is not responsible for the entry or exit of travelers in the destination countries.

Only the providers will be responsible for the services they are providing, which have been booked through the Servantrip platform. Servantrip is not responsible for the service(s) being provided in the destination country. Servantrip only provides the user with a tool to book the services rendered by others. Upon booking though the platform, the User exonerates Servantrip of any liability over services provided by third party providers.

3. Conditions of use

The Platform and/or Web site, allows users to access different content, information and data provided by Servantrip in connection with the Services (hereinafter, the “Content“). Servantrip reserves the right to modify at any time the presentation, configuration and location of the platform and/or the Web Site along with associated conditions for access and use. Servantrip does not guarantee that the content provided through the Platform and/or Web Site will be in all cases accurate, complete or current.

The User agrees to make appropriate and lawful use of the Platform and/or Website in accordance with applicable law, these General conditions of Use, morality, and generally accepted good customs and public order. The User must refrain from; (i) making unauthorized or fraudulent use of the Platform and/or Website; (ii) access or attempt to access restricted resources of the Platform and / or Website; (iii) use the Platform and/or Website for illegal purposes, illegalities, contrary to the provisions of these Terms of Use, good faith and public order, harmful to the rights and interests of others, or that in any way damage, disable, overburden, or prevent the normal use or enjoyment of the Platform and/or Website; (iv) causing damage to the Platform and/or Website or to the systems of their suppliers or third parties; (v) Introducing or spreading computer viruses or any other malicious or technical systems that are capable of causing damage to Servantrip systems, its suppliers or third parties, (vi) attempting to access, penetrate and/or manipulate data belonging to Servantrip, third party suppliers or other users; (vii) reproducing, copying, distributing, allowing public access through any means of public communication, transforming or modifying any content, unless otherwise permissible by the legal owner of the rights, or it is legally permitted; (Vviii) obtain or attempt to obtain contents using means or procedures other than those, as appropriate, have been made available for this purpose.

Users may only access the platform through authorized means. It is your responsibility of the User to ensure that they have downloaded the correct platform on their device. Servantrip will not be liable if the User does not have a compatible device, or downloaded a version of the Platform incompatible with their device.

4. Access and registration in the Platform

In order to book services or register on the Platform, the user will be required to fill out the appropriate “Registration Form” which will be provided. Servantrip reserves the right to freely accept or reject the application for registration by the User. The data entered by the user in the Registration Form must be accurate, current and truthful at all times.

Servantrip will provide registered users with a temporary password that will be required in order to access user profiles, book services, check invoices, and service information. The User will be responsible at all times for the security of their password, assuming full responsibility for any damage that may arise from its misuse, as well as the transfer, disclosure or loss of it. If the User forgets the password or encounter any other circumstance which may endanger, or grant access and/or use by unauthorized third parties, the User should immediately notify Servantrip so they can take the necessary procedures to block and replace it. In any case, any transactions made before the registration communication with the User, will be the responsibility of the User. The User will be responsible for paying the expenses and/or damages arising from any unauthorized access or use that is made prior to such communication.

5. Payment and return policies

Servantrip will charge a percentage of the price charged for services as a management and reservation fee. This amount for the reservation is charged automatically through the information of the credit card or any other payment method, which is provided by the user in the Registration Form once the booking is processed.

The fees charged are non-refundable. Rates and cancellation fees and compensation, and any updates are available at all times in the Platform and / or Web site and are subject to change. It is recommended that the User periodically accesses the Platform and/or the Website for applicable rates that may change.

In accordance with the Privacy Policy, Servantrip does not store the credit card information provided in the Registration Form, the information is relayed immediately to the Payment Service Provider who will be responsible for storing the information. The User must login or may be automatically redirected to the Web site provider payments facilitated through the effect on the Registration Form link.

6. Derivate brokerage service obligations

Servantrip offers the provider a tool that has been developed on and is property of the www.servantrip.com website, allowing the provider to offer their services to the users of the platform and/or the Website.

Providers will need to comply with the following obligations:

  • Respond to any kind of complaint from users that are a result of the service provided.
  • Inform Servantrip of any changes that will cause the providing of the service to change.
  • Having the required approvals/licenses/certifications to properly carry out the service.
  • Charging the customer for the service only when it is complete. And only charging the amount that was agreed upon when the customer made the reservation. In turn, this is the same rate/price which was accepted by the provider at the time they agreed to do the service.
  • Charge the customer in the currency which was agreed upon between Servantrip and the Provider at the time the service was accepted.

7. Intellectual property rights and industrial

You (The User) acknowledge and agree that all rights of Intellectual property on the contents and/or any other elements in the Platform and/or Website (including; without limitation, trademarks, logos, trade names, text, images, graphics , designs, sounds, databases, software, flow charts, presentation, audio and video) belong to Servantrip.

Servantrip authorizes the User to use, view, print, download and store Contents and/or elements in the Platform and/or Web Site solely for your personal, private and non-profit use, refraining from any act of decompiling, reverse engineering, modification, disclosure or supply.

Any other use or exploitation of any content and/or other elements on the platform and/or website other than those provided will require prior authorization by Servantrip.

8. Data protection

The personal data (hereinafter “Data“) that you have provided through the registration form will be included in a personal data file which Servantrip is responsible for, and whose address appears in the heading of this document. For more information see the Privacy Policy.

9. Exclusion of warranties and liability

Servantrip does not guarantee the availability and continued operation of the Platform and / or Website. Accordingly, Servantrip shall in no event be liable for any damages arising from; (i) lack of availability or accessibility to the Platform and/or Website; (ii) interruption in the functioning of the Platform and/or Web or computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads of telephone lines, data centers in the Internet system or other Site electronic systems produced in the course of its operation; and (iii) other damage that may be caused by third parties through unauthorized outside the control of Servantrip interference.

Servantrip not guarantee the absence of viruses or other elements in the Platform and/or Website introduced by a third party to Servantrip that may cause alterations in the physical or logical systems of the Users or in electronic documents and files stored on their systems. Consequently, Servantrip will in no way be responsible for damages of any kind that are caused by the presence of viruses or other elements that may cause alterations in the physical or logical systems, user files, or electronic documents.

Servantrip takes various security measures to protect the platform, Website, and its contents against cyber attacks by third parties. However, Servantrip does not guarantee that unauthorized third parties will abide by the conditions, characteristics and circumstances in which the users accesses the platform and/or Website. Accordingly, Servantrip will in no way be responsible for any damages that may result from such unauthorized access.

By accepting these General Terms of Use, you indemnify and hold Servantrip, its parent company, directors, partners, employees, attorneys and agents harmless from any claim that may be derived from; (i) a breach by the User of any provision contained these Terms of Use or of any law or regulation applicable thereto, (ii) breach or violation of third party rights including, but not limited to, third party carriers; and (iii) breach of the agreed permitted use of the Platform and/or Website.

Servantrip provides the user with a transport, guide, interpreter or lawyer service that is provided external of the company. Servantrip will not be responsible for the suitability, legality or capacity of the service provider, therefore exonerating Servantrip of any obligations, claims or damages arising from factors related to the third party. Servantrip will maintain a neutral position and will not act on the behalf of any party in the case of any dispute between the Users and Providers. Any liability or obligation arising under the relationship between you and the third party providers, either via software or services, rests solely with the user, with all the implications that this entails. Servantrip does not assess the suitability, legality or capacity of the service being provided, and the user renounces and exonerates Servantrip of any obligations, claims or damages arising as a result of the relationship between the User and the third party in both categories of software use or services.

The quality of service provided by suppliers is the responsibility of the third carrier, which is ultimately offering a transport service to the user.

10. Notices

Servantrio will make appropriate notifications through a general notice on the Platform via the e-mail address provided on the User Registration Form, or by regular mail to the address provided in the User Registration Form under mail. The User may notify Servantrip by contact form.

11. Assignment

The User may not assign their rights and conditions under these Terms of Use without the prior written consent of Servantrip. Servantrip may assign, without obtaining any prior consent of the user, these Terms of Use to any entity falling within their group of companies worldwide, as well as any person or entity who succeeds them in the exercising of your business for any security purposes.

12. Applicable law and jurisdiction

These Terms of Use and the relationship between Servantrip and the User shall be governed by and construed in accordance with Spanish law. All parties agree to submit to the exclusive jurisdiction of the courts of Madrid for the resolution of any dispute regarding these Terms of Use or the relationship between them.

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18 Ramon de Aguinaga St. 2nd Floor. Zip Code: 28028. Madrid, Spain.
Call us:
+34 655 685 143

+34 655 685 143
Business hours Central European Time: Mo-Fr. 09:00-20:00

©2015 Servantrip. All Rights Reserved

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