Privacy Policy

This privacy and data protection policy, is aimed at providing as much information needed to understand the scope and purpose of data processing so that the acceptance, absolutely necessary to be able to access and use the website, is based on a fully informed consent as set out in the Organic Law 3/2018 of December 5, 2018, on Data Protection and Guarantee of Digital Rights and Regulation 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data.

Who is responsible for the processing of your data?

The data controller is SERVANTRIP NETWORK S.L., with tax identification number B87247359, with registered office at C/ Reina Mercedes 22, entreplanta, Madrid. You can contact us through a letter addressed to our postal address, indicated above or through our e-mail address:

Why do we process your personal data?

SERVANTRIP will treat the personal data provided by users with the following objectives in mind:

  • For the development, execution and fulfillment of the contracted service, the necessary data will be collected for the fulfillment of the contract, being these data: Personal identification data such as first and last name, address, e-mail, telephone, ID card/passports whenever necessary to provide the contracted service; economic data once the contract is formalized, date of birth, nationality, gender and flight number may be requested for certain contracted services.
  • To manage the queries raised through the contact email. In the event that the person concerned has only contacted SERVANTRIP, it will treat your data to respond to requests or requests for information made regarding the services offered. SERVANTRIP will only process personal data that is strictly necessary to manage or resolve the request or inquiry.
  • For commercial purposes, the interested party who is effectively a customer of SERVANTRIP, will receive news about similar products. However, the customer is informed that he/she may object at any time by contacting SERVANTRIP through the aforementioned channels.
  • To manage web user data collected through cookies to ensure that the content of the website is tailored to your needs and those of your computer and for the continuous improvement of the user's experience.

In addition, provided that the person concerned has given their consent, personal data will be processed for the sending of commercial, advertising and/or promotional communications.

What is the legal basis for the processing of your data?

The legal basis for the processing of your data is:

  • Management of pre-contractual and, where appropriate, contractual measures based on Article 6.1.b) of the GDPR, as we collect and process your personal data primarily for the performance of contracts according to the terms and conditions contained in such contracts.
  • To manage the queries raised through the contact email. This treatment is based on Article 6.1.f) of the RGPD the legitimate interest that SERVANTRIP has to meet the requests for information through the Web.
  • Unequivocal consent based on article 6.1.a) of the RGPD, in the event that you are not a customer, for the sending of commercial communications, news and newsletter.
  • We may obtain and process your personal data for our legitimate interests based on Article 6(1)(f) of the GDPR (or those of any third party). Such legitimate interests include: The offer of products and services finds its legitimacy in the legitimate interest of the controller, and the customer may at any time express its opposition to this type of processing, but under no circumstances shall the exercise of this law condition the execution of the contract.
  • To manage the data of the users of the web that are collected through cookies, this treatment is legitimized in the unequivocal consent given by the users
  • To fulfill legal obligations.

We also inform you that failure to provide the required information will result in the impossibility of signing and fulfilling the contract.

How long do we keep your personal data?

SERVANTRIP processes your personal data for the period necessary to fulfill the purposes set out in this Privacy Policy, as well as to retain your personal information in compliance with the provisions of the relevant laws and regulations.

The criteria to be followed for the conservation of your data is determined by:

  • The purpose of the data collected and the fulfillment of that purpose.
  • The duration of the contractual relationship and attention to any liabilities arising from such relationship.
  • Request for deletion by the interested party in the appropriate cases.

We also inform you that failure to provide the required information will result in the impossibility of signing and fulfilling the contract.

To whom will your data be communicated?

The data may be communicated to tourism service providers (such as service partners, wholesalers, service providers or host agencies in the country of origin) with whom the services are contracted. SERVANTRIP will communicate the data to official bodies or third parties in accordance with the legislation applicable by legal obligation.

For service efficiencies, some of the service providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union. In such cases, we inform you that we transfer your data with appropriate guarantees and always safeguarding the security of your data.

Social networks

SERVANTRIP has a presence in some social networks on the Internet, and for which it acts as data controller in relation to the data published by SERVANTRIP. The social networks are those listed below:

SERVANTRIP will treat the data in each social network according to the rules established for that purpose by each social network. Therefore, and unless otherwise stated, SERVANTRIP may inform our followers in the corresponding social network of our activities, events, and other related topics, including attention to the follower, through the channels that the social network provides for this purpose. SERVANTRIP will not extract personal data from social networks, unless the user gives us express consent.

How do we protect your personal data?

Any person has the right to obtain confirmation as to whether SERVANTRIP is processing personal data concerning them.

The data subject shall have the right to withdraw his or her consent at any time, provided that the processing is not necessary for the fulfillment of the contract. The withdrawal of consent shall not affect the lawfulness of the processing based on the consent prior to its withdrawal.

What are your rights when you provide us with your data?

SERVANTRIP, takes the necessary measures to ensure the security, integrity and confidentiality of data in accordance with the provisions of REGULATION (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

SERVANTRIP applies appropriate technical and organizational measures to ensure an adequate level of security against possible risks, taking into account the state of technology, implementation costs, and the nature, as well as possible risks and severity for the rights and freedoms of natural persons.

You can exercise your rights as a data subject to the access, rectification, deletion, limitation, portability and opposition to the processing of personal data. You may exercise your rights at any time and free of charge by sending an e-mail to or by writing to Calle Reina Mercedes 22, entreplanta, Madrid, Spain, indicating your rights and identifying data.

The data subject has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal

In addition, the data subject has the right to file a complaint with the Spanish Data Protection Agency (AEPD) as the supervisory and control authority for data protection in the Spanish territory.

Latest update: February 2021.